Automate up to 70% of customer support in 7 days
KarmaCX replies to your customers in seconds across your website, so your team can focus on what matters.
Trusted by SaaS, E-commerce and Hospitality teams across EU & ME
Three steps to automated customer support
Most platforms take weeks to set up and months to get right. We're live in days because we keep it simple.
Connect
Point us to your knowledge base, help center, or upload docs
Or connect your helpdesk—we can integrate with most platforms
Customise
Set your tone, configure escalation rules, adjust response style
Your AI, your voice, your rules
Deploy
Embed widget with one line of code or use our API
Widget works standalone—no helpdesk required
See KarmaCX in action
Experience how our AI handles real customer inquiries. Try the interactive demo to see instant, accurate responses across common support scenarios.
KarmaCX Assistant
Online • Responds in seconds
Try these common questions:
Demo uses sample data. Please do not enter personal information.
Works with your stack or replaces it entirely
Helpdesk agnostic AI that connects to everything. Use KarmaCX with your existing tools, or go standalone with our widget.
Connect your helpdesk
+ Others via our universal MCP tools
Connect your data sources
+ Others via our universal MCP tools
No helpdesk? No problem.
Our widget works standalone with your knowledge base. No helpdesk required, no extra fees.
Analytics & Insights
Track performance in real-time
Monitor every metric that matters. See resolution trends, conversation volume, response times, and customer satisfaction scores—all in one dashboard.
- Real-time resolution tracking with daily trends
- Average resolution time monitoring
- Conversation volume analytics
Full Conversation Transparency
Every conversation, fully logged
Access complete transcripts of every customer interaction. Track resolution outcomes, conversation duration, and see exactly how your AI handles each query. All conversations data is encrypted and masked so that only you have access to it.
- Complete conversation transcripts
- Resolution outcome tracking
- Customer and channel metadata
- Message count and duration stats
Customise Your AI Assistant
Your brand, your voice
Configure your AI Assistent identity, personality, and behavior. Set the tone, writing style, and custom instructions to make your AI sound exactly like your team.
- Customisable Assistant name and identity
- Adjustable tone and writing style
- Custom instruction prompts
- Brand voice consistency controls
Ready to see it in action?
Experience the full platform with a personalised demo. See how KarmaCX can transform your customer support.
Fast setup
Add a widget to your site or connect via API in minutes.
Fair pricing
Pay only for resolved conversations.
Secure data integration
Connect to your S3 bucket or store data safely on our side with advanced masking.
Adjustable corporate voice
Train your AI agent to speak in your company's unique tone and style.
Continuous learning
Your AI agent learns from every chat and improves responses over time.
Layered client structure
Perfect for B2B companies - AI adjusts responses based on user roles (admin, agent, customer).
Instant responses
Customers get answers right when they need them.
Simple fallback
Any question the AI Agent can't solve is left for your team to handle directly.
See how KarmaCX stacks up against Intercom, Tidio, Zendesk & Gorgias
We price per resolution—no seat tax, no opaque bundles. Compare pricing, setup speed, AI quality, and transparency.
Compare NowLoved by support teams worldwide
See how businesses like yours are transforming their customer experience.
"We deflected 42% of tickets in the first month. Our NPS didn't drop—response times did."
"KarmaCX handles our order inquiries perfectly. Our team can now focus on complex customer issues."
"The Customer Care Agent integration was a game-changer. Our customers love the instant responses."
Based on 200+ customer reviews
Built for your industry
See how KarmaCX handles common customer inquiries across different business types.
Where is my order?
I can track your order #12345. It was shipped yesterday and will arrive tomorrow by 5 PM.
Can I return this item?
Yes! You have 30 days to return unworn items. I'll send you a prepaid return label.
Do you have this in size M?
Let me check our inventory... Yes, we have 3 Medium sizes in stock. Would you like me to reserve one?
Built for businesses that take security seriously
We handle customer data responsibly. No cutting corners.
End-to-end encryption
All data transmitted between your systems and ours is encrypted in transit and at rest.
Your API keys, your control
Deploy your apps with your own credentials and manage access your way. We hold the keys securely so your integrations stay permanent until you say otherwise.
GDPR compliant
Built with European data protection standards in mind. Your data, your control.
Role-based access
Control who on your team can access conversations, settings, and integrations.
Full conversation logs
Every interaction is logged and auditable. See exactly what your AI is saying to customers.
Data isolation
Your customer data never trains our models. All data is encrypted and masked—context is provided to the AI in encrypted form.
Only pay when AI Agent helps a customer
Fair, transparent pricing that scales with the number of resolutions you need
For businesses handling up to 150 resolutions per month
Ideal for small teams starting with AI-powered support — no fixed monthly fee.
- Website widget
- API integration (basic)
- Upload FAQs or simple documents as data source
- Standard email support
For businesses handling up to 5,000 resolutions per month
Best for growing businesses with steady support needs at scale.
- Website widget
- API integration with increased rate limits
- Connect to website pages or structured documents as data sources
- Priority support SLA
For businesses handling 5,000+ resolutions per month
Designed for larger teams with higher volume and advanced requirements.
- Everything in Growth
- Connect to full knowledge bases and advanced data sources
- Tailored SLAs and onboarding
- Volume-based pricing
A resolution is a conversation fully solved by KarmaCX without human takeover.
Pricing is usage-based. Resolutions calculated monthly.
"With KarmaCX, you only pay when your customers actually get help — nothing wasted."
Frequently asked questions
Everything you need to know about KarmaCX and how it can transform your customer support.
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