Smarter guest communication from booking to checkout
Automate up to 65% of messages while maintaining a personal touch.
How KarmaCX transforms hospitality support
Provide exceptional guest experiences at every touchpoint — from initial inquiry to post-stay follow-up.
Booking & modification automation
Instantly change or confirm reservations. KarmaCX handles date changes, room upgrades, special requests, and cancellations — all while maintaining your property's policies and availability.
Guest service information
Provides information about available amenities, services, and local recommendations. KarmaCX answers questions about transfers, tours, dining options, and property facilities instantly, enhancing guest satisfaction.
24/7 multilingual support
Answer guests anytime, in their language. International travelers get help in their preferred language, regardless of your staff's availability or language skills.
Widget, API, or PMS integration
Launch with our widget (instant POC without touching your PMS) or integrate via API. Connect to your booking engine for real-time availability. Custom PMS? We add integrations fast via our MCP architecture.
"Guests receive answers in seconds. Our front desk now focuses on hospitality, not inbox management."
Maria R.
Operations Lead, BoutiqueHotel
Everything you need for guest excellence
From pre-arrival to post-stay, KarmaCX enhances every guest interaction.
Build
Deploy our widget to your website for instant guest support (perfect for MVP testing), or use our API for custom placement. Upload property info and policies. Optionally integrate with your booking engine or PMS for real-time availability.
- Widget (zero-dev POC) or API (custom integration) deployment
- PMS and booking engine integrations for availability and reservations
- Rapid custom integration support via our MCP server architecture
Manage
Monitor guest conversations, identify common requests, and optimize responses. Track satisfaction scores and identify areas for service improvement.
- Real-time guest conversation monitoring
- Guest satisfaction and feedback tracking
- Seamless handoff to staff for complex requests
Scale
Whether you manage one property or a portfolio, KarmaCX scales to handle any volume of guest interactions without compromising quality.
- Handle unlimited guest conversations simultaneously
- Multi-property support with centralized management
- Peak season readiness with automatic scaling
The KarmaCX advantage for hospitality
Real metrics from hotels and travel brands using KarmaCX
average automatic resolution rate for guest inquiries
reduction in response time with instant AI answers
reduction in support costs by automating guest communications
Discover KarmaCX for Travel & Hospitality
Join hotels and travel brands that are elevating guest experiences while reducing operational costs.