Deliver faster answers, not just faster shipments
KarmaCX connects to your booking, dispatch, or delivery systems to automate driver, customer, and partner support in real time.
How KarmaCX transforms mobility & logistics
Automate driver and customer inquiries with accurate, live context from your transport and delivery systems.
Real-time trip and delivery updates
KarmaCX connects directly to your transport or courier platform to handle inquiries like "Where's my driver?" or "When will my parcel arrive?" — instantly fetching ETA and status from your live data.
Automated incident triage
Whether it's a delayed shipment, missing receipt, or payment issue, KarmaCX identifies context from your CRM, trip, or ticketing data to route cases intelligently — or solve them autonomously.
Unified support for drivers and customers
Support both sides of your marketplace through one AI layer. KarmaCX handles onboarding, documentation, payout issues, and order clarifications with precise contextual knowledge.
Frictionless integration
Easily connect via APIs or helpdesk tools like Intercom, Zendesk, or Gorgias. Deploy in days, not months, with our connector-first architecture.
"Before KarmaCX, our support team spent hours resolving location or payment issues. Now most queries are answered instantly from live order data."
Anna L.
Operations Manager, UrbanMove
Built for mobility and logistics teams that move fast
Everything you need to automate transport and delivery support at scale.
Build
Start with our widget (drop into your platform in minutes, no dev required) or use our API for custom integration. Upload policies and FAQs. Connect dispatch, booking, or delivery platforms for live trip and shipment context.
- Widget (instant setup) or API (custom integration) deployment
- Transport and delivery platform integrations for real-time tracking
- Fast custom integrations with our flexible MCP server architecture
Manage
Track performance, identify trending issues, and optimize responses. See what drivers and customers are asking about most and adjust your strategy accordingly.
- Real-time conversation analytics
- Driver and customer satisfaction tracking
- Seamless escalation to operations teams
Scale
Handle peak demand, rush hours, and rapid growth without increasing support costs. KarmaCX scales with your operations automatically.
- Handle thousands of conversations simultaneously
- Multi-language support for global operations
- 24/7 availability for drivers and customers
The KarmaCX advantage for mobility & logistics
Real metrics from transport and delivery companies using KarmaCX to scale their operations
of trip-related questions resolved automatically
lower average handling time
average increase in order completion rate
Explore KarmaCX for Mobility & Logistics
Join transport and delivery companies that are delighting customers and reducing support costs. Get started in minutes.