KarmaCX Insights on AI Customer Support
Insights, tips, and stories about AI customer support, automation, and building better customer experiences
Why Most 'AI Customer Support' Tools Are Just Fancy Wrappers
The uncomfortable truth about AI-powered customer service that nobody in the industry wants to admit 🔒
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Introducing the KarmaCX x HubSpot Integration
Give your AI the context it needs—without giving up your data privacy 🧠
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Why Klarna's AI Failed and How KarmaCX Gets It Right
AI in Customer Support Is Booming but Not All Wins Are Equal, especially when your processes require more complex contextual judgments 📊
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Legacy Software vs Native AI: Why Architecture Defines the Future of Customer Experience
Stop comparing features. Start comparing foundations. The real divide in AI support isn't what systems can do-it's how they're built to think
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Breaking Free from Helpdesk Lock-In: Why Flexibility Matters in AI-Powered Support 🔓
Most AI support tools still live inside helpdesks. That sounds convenient-until you realise it's also what's holding you back
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Dedicated AI vs Help Desk AI Add-Ons: Why the Future of Customer Support Belongs to Purpose-Built Automation 🚀
The strategic question every CX leader is asking: Should your AI live inside your help desk-or should it become your help desk?
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How SMBs Can Offer 24/7 Support on a Startup Budget 💼
Always-on support isn't just for enterprises anymore. Here's how small and mid-sized businesses are using automation and smart workflows to deliver round-the-clock customer service-without hiring overnight staff 🌙
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The Real Cost of AI Support in 2025: KarmaCX vs Intercom, Tidio, Zendesk & Gorgias 💰
A no-BS look at per-resolution, per-conversation, and per-ticket pricing models-with a 1,000-resolution example 📊
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10 Support Tasks to Automate This Month 🚀
Why Smart Businesses Stop Wasting Time on Repetitive Work ⏰
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