Deliver post-purchase experiences your customers remember
KarmaCX automates routine support so your agents focus on what drives sales.
How KarmaCX transforms retail support
Automate the most common customer questions and give your team time for high-value interactions.
Faster order tracking
Automatically retrieves order info via your e-commerce platform API. Customers get instant updates on shipping status, delivery times, and tracking links without waiting for an agent.
Smart returns
Guides customers through your return policy with links and labels. KarmaCX automates the entire return process, from eligibility checks to label generation, reducing friction and improving satisfaction.
Product guidance
Provides detailed information about products, availability, sizes, and specifications. When customers ask about items, KarmaCX delivers accurate product details from your catalog, helping shoppers make confident purchase decisions.
Widget or API deployment
Launch with our chat widget (setup in minutes, zero dev work) for quick testing, or integrate via API for custom placement. Connect your e-commerce platform for order/inventory context.
"We cut repetitive messages by 60%. Customers now get order updates instantly — no agent needed."
James C.
Customer Success Manager, TechStore
Built for retail teams that move fast
Everything you need to automate support and delight customers.
Build
Start with our widget (drop into your store in minutes — no dev required) or use our API for custom integration. Upload policies and FAQs. Optionally connect Shopify, WooCommerce, or custom platforms for order/inventory context.
- Widget (instant setup) or API (custom integration) deployment
- E-commerce platform integrations for order tracking and inventory
- Fast custom integrations with our flexible MCP server architecture
Manage
Track performance, identify trending issues, and optimize responses. See what customers are asking about most and adjust your strategy accordingly.
- Real-time conversation analytics
- Customer satisfaction tracking
- Seamless escalation to human agents
Scale
Handle peak seasons, flash sales, and rapid growth without increasing support costs. KarmaCX scales with your business automatically.
- Handle thousands of conversations simultaneously
- Multi-language support for global customers
- Consistent brand voice and compliance in every interaction
The KarmaCX advantage for retail
Real metrics from retailers using KarmaCX to scale their support operations
average automatic resolution rate for order and product queries
faster ticket resolution with instant automated responses
reduction in support costs by automating routine inquiries
Explore KarmaCX for Retail
Join online retailers that are delighting customers and reducing support costs. Get started in minutes.