Customer support automation made simple.
At KarmaCX, we believe AI should be practical, affordable, and easy to use. That's why we built a support assistant that works right on your website — via a lightweight widget or API — without unnecessary complexity.
The story behind KarmaCX
We've all been there — watching small business owners drown in repetitive customer questions whilst expensive enterprise solutions promise the moon but deliver complexity that kills momentum. The market was flooded with tools built for corporate procurement departments rather than actual users who just needed something that worked.
KarmaCX started with a simple observation: most customer conversations happen on your website, not across fifteen different channels you don't actually use. Why build omnichannel complexity when 80% of your customers just want quick answers on your site? Why force months of setup when you can start helping customers immediately with your existing content?
We built KarmaCX for the restaurant owner who gets the same delivery questions fifty times a day, the SaaS founder who needs support automation that works in days not months, and the e-commerce shop that wants professional customer service without enterprise overhead. Real businesses with real problems that deserve simple, effective solutions.
Why KarmaCX works differently
We cut through the noise to focus on what actually matters for growing businesses.
Web-first design philosophy
Your website is where customers make decisions. We focus entirely on making that experience smooth, fast, and helpful. No unnecessary distractions or unused integrations. Just powerful AI where it matters most.
Per-resolution pricing that makes sense
Monthly subscriptions for tools you're testing? Ridiculous. Pay only when our AI actually resolves a customer conversation. No resolutions, no charges. Your success is literally our business model.
Developer-friendly API integration
For teams that want control, our clean API lets you embed AI support anywhere in your workflow. Build custom experiences, integrate with existing tools, or create something entirely new. Clear documentation, reliable endpoints that work as expected.
Setup in minutes, not months
Upload your existing content, add our widget to your site, and you're live. No "AI training periods," no complex integrations, no consultant armies. Your support automation can be helping customers before your coffee gets cold.
Built for businesses that move fast
KarmaCX serves the ambitious middle — startups that have outgrown manual support but aren't ready for enterprise complexity. E-commerce shops handling hundreds of orders monthly. SaaS products with growing user bases. Service businesses tired of answering the same questions repeatedly.
Whether you're handling 50 conversations per month or 5,000+, KarmaCX scales with your growth. Our customers range from solo founders to teams of 50, across industries from hospitality to fintech. What they share is a need for professional customer support without the enterprise overhead.
We're especially popular with technical teams who appreciate clean APIs, business owners who need predictable costs, and anyone who's been burnt by "AI solutions" that promised everything and delivered confusion. If you value tools that work reliably over tools that look impressive in demos, KarmaCX fits your style.
How we think about AI support
Most AI support tools try to be everything to everyone. They promise to replace your entire support team, handle complex disputes, and somehow read customers' minds. This approach fails because it misses the fundamental truth: 80% of customer questions are simple, repetitive, and perfectly solvable with existing information.
KarmaCX focuses on that 80%. We excel at answering pricing questions, explaining policies, helping with common technical issues, and guiding customers through standard processes. For the complex 20% — billing disputes, technical escalations, unique situations — we gracefully hand off to your human team with full context.
This focused approach means faster implementation, better accuracy, and lower costs. Instead of training a general AI on everything, we optimise specifically for website-based customer support using your existing content. Simple problems get instant solutions. Complex problems get expert attention. Everyone wins.
Our vision for customer support
The future of customer support isn't about replacing human connections — it's about making those connections more valuable. When AI handles routine questions instantly, your team can focus on building relationships, solving complex problems, and creating experiences that turn customers into advocates.
We believe great customer support should be accessible to every business, not just enterprises with million-pound budgets. A local restaurant should be able to offer instant answers about delivery times. A startup should provide professional support from day one. Small businesses deserve big business capabilities.
KarmaCX exists to democratise exceptional customer support. We're building a world where every business can offer instant, accurate, helpful customer service — without sacrificing the human touch that makes businesses special.
Ready to transform your customer support?
Transform your customer support with KarmaCX. Setup takes minutes, not months.
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