KarmaCX vs Gorgias
Gorgias is great for Shopify-centric teams but pricing is ticket-based, with AI automation billed on top—watch overages.
Pricing at a glance
Public list prices as of Sept 2025, vendor discounts or contracts may vary. Gorgias pricing varies by tier and automation usage.
Understanding Gorgias pricing structure
Two-layer pricing model
Base ticket allocation
Plans include a set number of tickets (e.g., 300 tickets for $60/mo). Each customer interaction counts as a ticket.
AI automation add-on
AI automation features are charged separately using outcome-based pricing on top of your ticket fees.
Watch for overages
If you exceed your ticket allocation, overage charges apply. Growth in customer volume directly impacts your bill through ticket counts.
1,000-resolution month (manual baseline)
Comparing base ticket handling costs before AI automation fees
This comparison shows base ticket handling costs. Gorgias AI automation would add additional outcome-based charges on top of these ticket fees.
Where KarmaCX wins
Predictable per-resolution pricing
No need to calculate tickets + AI add-ons + overage fees. One simple rate per resolved conversation.
Channel-agnostic
Not limited to Shopify. Works across websites, regardless of your e-commerce platform or industry.
When Gorgias may be better
You're all-in on Shopify ecosystem
Gorgias offers deep Shopify integration with order management, customer data sync, and e-commerce specific workflows. If you want one helpdesk tightly integrated with your Shopify store ecosystem, Gorgias excels here.
Shopify-specific features:
- • Direct order editing and refunds from tickets
- • Customer purchase history integration
- • Shopify Plus advanced workflow automation
- • Deep analytics tied to e-commerce metrics
Frequently Asked Questions
Each plan includes a set number of tickets. If you exceed this limit, you pay overage fees (e.g., $40 per 100 additional tickets). Growth in customer inquiries directly impacts your monthly bill.
No, AI automation is charged on top of ticket fees. You pay for the base plan + ticket overages + additional outcome-based fees for AI automation features.
KarmaCX works via website widget or API and can answer questions about orders, returns, and policies. While not as deeply integrated as Gorgias, it provides AI support without requiring platform migration.
Try KarmaCX alongside your current stack
Test our AI support without disrupting your existing Shopify or e-commerce workflows
Contact Sales