KarmaCX vs Intercom (Fin)
Both charge per resolved conversation. Intercom also requires seats, KarmaCX doesn't. Here's the real-world math.
Pricing at a glance
Public list prices as of Sept 2025, vendor discounts or contracts may vary. Intercom lists $0.99/resolution globally, seat prices are annual.
1,000-resolution month
Real-world cost comparison for a typical SMB volume
Where KarmaCX wins
Predictable bills
No seat stacking, no "must-buy" bundles. Pay only for what you use.
Faster setup
Go live in hours with a simple widget/API. No complex platform migration.
Laser-focused
Built for resolutions, not marketing automation. Clean, focused solution.
When Intercom may be better
Being honest about where they might fit better
You're already on Intercom
If you already run your helpdesk on Intercom and are happy with their platform, Fin integrates seamlessly with your existing workflow.
You need their broader messaging stack
Intercom offers proactive messaging, marketing automation, and a full customer engagement platform beyond just support.
Frequently Asked Questions
Intercom lists $0.99/resolution globally; seat prices are annual billing. Always check their official pricing page for your specific region and contract terms, as enterprise deals may vary.
Yes, but you still need at least one Intercom seat ($29/month when billed annually) and there's a 50-resolution monthly minimum if you're using Fin with a non-Intercom helpdesk.
KarmaCX works as a widget on your website or via API. It doesn't replace your helpdesk - it reduces the tickets that reach it by resolving common questions automatically.
Try KarmaCX on your traffic
See how much you could save with predictable, seat-free AI support
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