KarmaCX vs Tidio (Lyro)
Tidio promotes a very low "from $0.50 per AI conversation" headline, real costs depend on add-ons/tiers and human-handled "billable conversations."
Pricing at a glance
Public list prices as of Sept 2025, vendor discounts or contracts may vary.
Understanding Tidio's pricing model
Two pricing components to track
Lyro AI conversations
"From $0.50/conversation" for AI responses. Pricing can increase based on volume and plan tier. Requires purchasing Lyro packs.
Billable conversations (human)
Only counted when a human agent replies. AI-only conversations don't count as "billable" according to their FAQ.
1,000-resolution month
Assuming 1,000 AI conversations successfully resolved
Where KarmaCX wins
One simple meter
Per resolution pricing vs juggling Lyro packs + plan tiers. No need to calculate multiple pricing components.
Hands-off setup
Keep your existing stack, point our bot at your help center. No need to migrate to a new platform.
When Tidio may be better
You want a cheap starter option
Tidio's free tier and smaller AI packs can work well for very low volumes, especially if you can live within their plan limits early on.
You prefer all-in-one live chat bundle
Tidio combines flows, live chat, and AI in one interface. If you want to consolidate tools rather than integrate separate ones, their bundle approach might fit.
Try KarmaCX on your traffic
Simple per-resolution pricing without plan gating or add-on complexity
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